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Privacy Policy & Legal Notice

Overview

Al Arish Security Services is committed to protecting the privacy and confidentiality of all individuals who interact with our organization. This Privacy Policy and Legal Notice explains how we collect, use, protect, and manage personal information in accordance with applicable laws and our commitment to ethical business practices.

This policy applies to all personal data collected through our website, email communications, contact forms, grievance mechanisms, and other channels of communication with Al Arish Security Services.


Data Protection & Privacy Principles

Al Arish Security Services respects the privacy of all individuals who contact us or with whom we engage. We are committed to handling personal information responsibly and in compliance with applicable data protection laws and regulations of the Republic of Yemen, as well as international standards, including:

  • International humanitarian law
  • International human rights law
  • International Code of Conduct for Private Security Service Providers (ICoCA)
  • Applicable national and local regulations

Core Principle: Personal information is used solely to respond to inquiries, fulfill legitimate business requirements, and ensure compliance with our operational and ethical obligations.


Information We Collect

Contact Information

When you contact Al Arish Security Services, we may collect:

  • Full name and title
  • Organization or company name
  • Email address
  • Telephone number
  • Physical address (if relevant to inquiry)
  • Details of your inquiry or request


Website Usage Information

When you visit our website, we may automatically collect:

  • IP address and general location data
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website or source
  • Device information (type, operating system)


How We Use Your Information

Personal information collected by Al Arish Security Services is used for the following purposes:

  • Responding to inquiries and providing requested information
  • Processing service requests and contractual negotiations
  • Managing and investigating grievances and complaints
  • Improving our services and website functionality
  • Complying with legal obligations and regulatory requirements
  • Maintaining records for accountability and audit purposes
  • Internal training and quality assurance (anonymized where possible)

We do not use personal information for marketing purposes without explicit consent, nor do we sell or rent personal information to third parties.


Data Security

Al Arish Security Services implements appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage systems with access controls
  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Staff training on data protection and confidentiality
  • Limited access to personal information on a need-to-know basis

Important Notice: While we implement reasonable security measures, please be aware that email and standard internet communications are not inherently secure. For highly sensitive matters, we recommend discussing secure communication options with our representatives.


Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Retention periods vary depending on the nature of the information:

  • General Inquiries: Retained for up to 2 years after last contact
  • Contract-Related Information: Retained for duration of contract plus 7 years
  • Grievance Records: Retained for minimum 7 years or as required by law
  • Website Analytics: Anonymized after 12 months

Upon expiration of retention periods, personal information is securely deleted or anonymized in accordance with data protection best practices.


Your Rights

Individuals whose personal information we hold have the following rights:


Right to Access

You may request confirmation of whether we hold personal information about you and obtain a copy of that information.


Right to Correction

You may request correction of inaccurate or incomplete personal information.


Right to Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.


Right to Object

You may object to certain processing of your personal information where permitted by law.

How to Exercise Your Rights: To exercise any of these rights or for questions regarding our data practices, please contact us at info@alarishsecurity.com or hodsecurity@alarish.com


Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site usage. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Detect and prevent security issues

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.


Third-Party Disclosure

Al Arish Security Services does not sell, trade, or otherwise transfer personal information to third parties except in the following circumstances:

  • Service Providers: Trusted third parties who assist in website operations, provided they agree to keep information confidential
  • Legal Requirements: When required by law, court order, or legal process
  • Rights Protection: To protect our rights, property, or safety, or that of others
  • Business Transfers: In connection with a merger, acquisition, or asset sale, with appropriate confidentiality protections

We require all third parties to respect the confidentiality of personal information and comply with applicable data protection laws.


Legal Compliance

Al Arish Security Services operates in full compliance with:

  • Laws and regulations of the Republic of Yemen
  • International humanitarian law
  • International human rights law, including the Universal Declaration of Human Rights
  • International Code of Conduct for Private Security Service Providers (ICoCA)
  • Industry best practices for data protection and privacy

Our privacy practices are regularly reviewed and updated to ensure alignment with evolving legal standards and our commitment to ethical conduct.


Changes to This Policy

Al Arish Security Services reserves the right to update this Privacy Policy and Legal Notice to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated through our website with an updated "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.